Returns & Exchanges
At Au Vodka, we want you to be completely satisfied with your premium purchase. If you change your mind, you can return unopened and unused items in their original gold-standard packaging within 14 days of delivery.
Check Eligibility
Ensure your items are unopened, the security seal is intact, and you are within the 14-day return window from the date of receipt.
Contact Support
Email our customer service team with your order number and reason for return to receive your unique Return Authorization number.
Pack Securely
Carefully package your items in the original shipping box to prevent breakage during transit and clearly mark your Return Authorization number on the outside.
Ship and Refund
Send the package back using a tracked service; once our warehouse inspects the goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing