Frequently Asked Questions
Everything you need to know about the Gold Standard of Vodka.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for damaged items?
If your bottle arrives damaged or broken, please contact our customer service team within 48 hours of delivery with photographic evidence to arrange a replacement or refund.
Are Au Vodka products suitable for vegans?
Yes, our entire range of vodka and flavored spirits is vegan-friendly and does not contain any animal-derived ingredients.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.
Do I need to provide ID upon delivery?
Yes, as we sell age-restricted alcohol, a valid form of government-issued photo ID must be presented upon delivery to confirm you are of legal drinking age.
How should I store my Au Vodka?
To maintain the highest quality and flavor profile, we recommend storing your bottles in a cool, dry place away from direct sunlight, or in the freezer for the ultimate serving experience.